General Conditions of Purchase

Last updated March 2021.

The present General Terms and Conditions of Purchase regulate the use of the website (hereinafter "the Website") of which Oizze Shoes, S.L. (hereinafter "Oizze Shoes") is the owner. 

  • Name of the owner/manager: OIZZE SHOES, S.L. (hereinafter referred to as , "Oizze Shoes").
  • Address: Pol. Ind. Les Pederes. C/ Aparadoras, 13-B. 03610. Petrer. Alicante
  • Email:
  • Telephone: +34 747 46 30 66
  • NIF/CIF number: B-53426847
  • REGISTRATION DETAILS IN THE COMPANIES REGISTER: It is registered in the Companies Register of Alicante in volume 2306 Book 0 of Section 8, Page 89 Sheet A57452 Inscription 1.

Its commercial brands are Ezzio Shoes, Doralatina by Ezzio, Argenta by Ezzio and Dibia by Ezzio. The brands are dedicated to the sale of women's footwear handmade in Spain and accessories such as handbags.

The use of the services offered by the shop implies the acceptance of the General Terms and Conditions of Purchase.

During the purchase process, these General Terms and Conditions of Purchase are set out and the customer knows, understands and accepts them by ticking the corresponding checkbox. This implies that the customer meets the necessary conditions, that he/she is of legal age and has sufficient capacity to acquire obligations arising from his/her actions through the Website and that he/she accepts the content of these conditions.

He/she also declares that all the information he/she provides to access the SERVICE, before and during its use, is true, complete and accurate.

These terms and conditions shall always be subject to the regulations in force at any given time, so that if any term or condition is modified by the applicable regulations (whether such modification is of a temporary or permanent nature), the customer shall have the rights conferred by the applicable regulations.

In the event of any conflict between the provisions of the applicable regulations and the provisions of these general terms and conditions, the provisions of the applicable regulations shall prevail.

These General Terms and Conditions of Purchase shall apply to the sale of all products. This online shop is exclusively intended for customers over 18 years old. Likewise, Oizze Shoes reserves the right to delete a customer's access account if fraudulent, speculative or malicious acts are detected in the use of this service.


Orders can be placed at This process is very simple and all that is required is to follow the instructions:

Shop -> Choose product -> Choose size and quantity -> Add to cart -> Buy -> Confirmation -> Payment -> Delivery details -> Checkout -> Checkout

The maximum number of items allowed per order is 4. If you wish to purchase more than four items, you must place as many orders as necessary.

If the customer has a promotional code, he/she can make use of it by entering it in the corresponding field. Promotional codes cannot be accumulated.

Before placing the order and paying, you will see a summary of the total price of the order, including VAT and shipping fees. The delivery address must be selected if there is more than one address.

Similarly, the payment method will be selected from those offered by the system. Once read the contracting conditions, if the customer agrees with them, you can proceed to their acceptance by marking the box provided for that purpose and click the appropriate button to place the order and pay.

When the purchase process is successfully completed, the customer will receive a confirmation email with the reference number of your order and the summary of your purchase. This email should be reviewed and saved for future communications.

It is possible to cancel or modify data in an order: The customer can contact us at and if we have not yet processed the order, we will change the data or cancel the order. If the order has already been processed for shipment, we will not be able to cancel it. The customer can change the delivery address with his/her order number (tracking number) by contacting the courier company directly.


For security purposes, purchases of more than €800 or more than 4 items per order cannot be placed.


In order to make a purchase the customer must register as a customer, providing the data requested in the form provided for this purpose, which will be treated in accordance with the provisions of our Privacy Policy. The registration procedure is very simple. The following data must be completed:
- Name and Surname (or company name)
- E-mail address
- Password that you are going to use to access MY ACCOUNT - Telephone number
- Date of birth (optional)
- Complete shipping address (country, province, city, postal code, street, nº, etc.)
- Tax Identification Number (optional)

In the event that the registration has been completed successfully, we will send you a confirmation email. Once the registration is completed, the customer will have access to your customer account (MY ACCOUNT), providing the system your access keys (email and password, provided at the time of registration) in which you can:
- Edit, complete and/or modify their personal data - Modify or add delivery addresses.
- Change your password. - View the orders you have placed
- Delete your account. In this case, all information relating to your above activity on our Website will be lost.


All our prices are given in Euros and include VAT for sales within the European Union.

The transaction may be exempt or not subject to VAT depending on the customer's country or the condition in which he operates. Therefore, in some cases the final price of the order may be different from the one shown.

For orders from the Canary Islands, Ceuta, Melilla and outside of Spain (country), the buyer shall bear all related fees and taxes in accordance with the legal provisions in force. For this kind of shipment, the declared value for customs duties shall be the amount of the invoice in euros. The amount of customs taxes varies in each country and these must be paid in cash on receipt of the shipment.


Orders will be shipped after receipt and identification of payment.

Only Visa and MasterCard bank cards will be accepted for payment.

If the customer chooses to pay by credit card, he/she is guaranteeing that he/she is fully authorized to use the card in the purchase process. No one under 18 years of age may make the purchase.

The charge on the card will be made in real time through the bank's virtual POS, once the correctness of the data has been checked.
We will not store any of the card details.

When the order is processed, the card details are encrypted and transmitted in an absolutely secure manner, for the sole purpose of making the payment to the financial institution for the corresponding amount of the order placed.

We offer 100% secure payment. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms and SSL certificate as a secure page, all in order to prevent unauthorized access of data. To achieve these purposes, the user/customer agrees that the provider obtains data for the purpose of authentication of access controls.

The cards will be subject to verifications and authorizations by the card issuer, but if the issuer does not authorize the payment, we cannot consider the purchase contract to be formalized.


If the customer needs an invoice, he/she must indicate this during the purchase process in the corresponding box. Once the tax data has been filled in correctly, the invoice can be downloaded from your user profile. If you have not requested the invoice during the purchase process, you should contact

The invoice will never arrive inside the order as we do not print more than necessary as part of our sustainability policy.


Almost all our orders are ready between two and seven working days after purchase, as long as they are ordered before 16.00 h on that day. If the shipment must be delivered outside the peninsula or Spain, it may take a little longer. We do not ship on weekends or holidays.

Orders placed after 16:00 h, on weekends, or on national holidays in Spain, will be considered to have been placed on the next working day.

In times of promotions, new collection launches, summer, Christmas or sales, these times may be subject to variations, and the order could be delayed for an extra week. The maximum we can take during exceptional times such as holidays or other periods such as promotional periods, etc. is thirty days.

We comply with all the necessary measures to deal with COVID19 so that the shipment is safe.

If the order is not received by the addressee, then we will refund the amount of the order.

If the package could not be delivered because the customer was not at home at the time of delivery, the package will remain with the courier company for a short period of time. The customer can contact them indicating their tracking number to pick it up. The package will be there for a short period of time, after which it will be returned to our factory if the customer does not pick it up.


Shipments are free of charge for our customers with no minimum purchase and for deliveries within Spain.
IFor orders with delivery outside of Spain (country), the shipping fees specified during the purchase process will be applied, as shipping fees for sales outside of Spain are not free of charge.
If you want to consult the specific expenses of other countries, please, click here.
-Taxes and customs tariffs for the Canary Islands, Ceuta and Melilla:
Canary Islands, Ceuta and Melilla are not part of the customs territory of the European Union; therefore, such shipments may also be subject to taxes and / or customs tariffs, and the addressee must bear the eventual import duties and taxes, which must be paid at the time the order is received.

Deliveries to countries outside Spain:
Orders that are delivered to countries outside Spain (country) will have shipping costs. The amount of the same will be indicated in the purchase process.

Taxes and customs duties Customs Information: If you are ordering products to be delivered in a territory outside the European Union, you may be obliged to pay import duties and taxes, which will be charged at the time the goods arrive at their destination.

If you want to consult the specific expenses of other countries, please, click here.

The customer shall bear any additional charges due to customs clearance. Customs policies vary significantly from country to country so please check the relevant customs office for further information.

Furthermore, when you place an order through the Website from a territory outside the European Union, you are legally considered an importer, and you must therefore comply with all applicable laws and regulations in the country in which you receive the product.

You are also advised that international shipments are subject to be inspected and opened by customs authorities.


Exchanges:an exchange is considered to be the substitution of the same product in another colour and/or size. We do not carry out exchanges, so if the customer wishes to exchange their purchase for another product in another size, colour or model, they must return the product and make a new purchase.

Return: due to a fault or defect in the product or to the reception of the wrong product or any other reason other than the above. For example: delivery of a different product to the one ordered or a different size to the one stated in the order or a defect in the product.

Withdrawal: decision made by the customer. For example: the customer does not like the way they fit, they are not comfortable, or the customer regrets the purchase.

In the case of returns and cancellations, we will not accept any product that is not properly packaged and that has suffered damage caused by improper use of the product. The order must not have suffered any damage and must be perfectly packed in its original packaging. We recommend that the customer tries on the shoes, if possible, on a carpeted surface, so that the shoes cannot suffer any damage and we receive them in perfect condition. Any damage to the shoe will result in the return or cancellation being refused.
The customer must request a return or cancellation through your user account within the corresponding order. Once we accept the return or cancellation you will receive an email with our document of withdrawal or return that you must fill out correctly and enter inside the package. You can also download it here: returns and cancellation form.( )

If the customer does not have a printer, he/she can write down the information required in the form (name, address, email, telephone, order number, date of purchase, date of delivery, reference of the product to be returned, name of the product and reason for return or withdrawal) on a sheet of paper that he/she shall put inside the package.

We will send a courier to collect the customer’s package and will notify him/her by email of the likely date of collection. If he/she is not going to be at home, we will indicate a delivery point so that he/she can return the product.

In the case of returns or withdrawals within Spain , the courier company will be responsible for putting the shipping address on the outside of the package. In the case of international returns and withdrawals, the customer will receive a shipping label by email together with the return and withdrawal form. This label must be printed out and stuck to the outside of the package. The return and withdrawal form will be left inside the package.

Returns and cancellations, are free in the case of orders placed within Spain. Cancellations must be made within 30 calendar days of receipt of the order. For returns you have 2 months from the reception of the order.
To change a model, the customer must request its return and make a new purchase.
The return or cancellation will be free of charge for orders that are delivered in Spain (country) as long as they are made by the means that Oizze Shoes makes available to the customer. If the customer wishes to make a return with a different courier company, the corresponding costs will be borne by the customer.
In case of wanting to carry out the return by his means, the same one will have to go to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante

For cancellations outside Spain, the costs derived from the transport will be applied, which will be assumed by the buyer. This amount will be deducted from the amount to be refunded. Cancellations must be made within 30 calendar days of receipt of the order. Exchanges are not allowed. If the customer wishes to change the product, he/she must cancel it and buy it again.
The client will be able to carry out his cancellation with the company of courier that he considers or requesting to Oizze Shoes that is in charge of the collection. In case of wanting to carry out the withdrawal shipment by his own means, the package will have to be addressed to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante

The return will only be applied due to a defect, fault, receipt of an incorrect product or any other reason other than cancellation (return originated solely by the customer's decision). In the event that there really exists a condition capable of motivating a return, this one, will be free, running the expenses of shipment of sale and return at Oizze Shoes, S.L.'s expense.
For the returns you have 2 months from the reception of the order.
Consult the procedures of claim and guarantee in point 13 of these General Conditions of Purchase.
The return will have to be processed by the means of transport that Oizze Shoes, S.L. makes available to the client. If the client wishes to make a return with a different courier company, the corresponding costs will be borne by the client.
In case of wanting to carry out the return by his means, the same one will have to go to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante


Custom or tailor-made items, which are not in stock in the online shop at the time, will be delivered within 5 weeks, as they require more time for the production process. These custom orders cannot be subject to withdrawal.


In the event of supply problems or if there are no products in stock, the customer shall be informed as soon as possible and he/she shall be reimbursed for the price of the out-of-stock product(s). The refund shall be made through the same payment method used to pay for the product(s).


If you have any doubts, suggestions, queries or complaints about the online shop, you can contact the Customer Service Department by any of the following means:
Telephone: +34 747 46 30 66
Postal mail: Online Shop. Oizze Shoes, SL. Pol. Ind. Les Pederes. C/ Aparadoras, 13-B. 03610. Petrer. Alicante


In the event of lack of conformity, in the event of error, defect or deterioration attributable to us, you may contact us by e-mail at or by calling +34 747 46 30 66, within two months of becoming aware of the incident, giving us your details, the reference number of the purchase and the anomaly or defect detected.
Failure to comply with this deadline does not imply the loss of the corresponding right to compensation, but you will be liable for any damages caused by the delay in communication (Art. 123.5 TRLGDCYU).

The warranty provided is that set out in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users. Oizze Shoes, S.L. shall be liable for any lack of conformity that becomes apparent within two years of delivery.

We also have official complaint forms available to consumers and users, which can be sent to the postal address.

You can request them by calling +34 747 46 30 66 or by emailing

The Oizze Shoes, S.L. Customer Support Service will deal with and respond to your complaint as soon as possible, and in any case within a maximum period of thirty working days.

Even if the client does not have the official form, he can present his complaint in any format and to any competent municipal or autonomous administration. It is sufficient to draw up a written document setting out the details of the claimant and the person complained against, the facts and what is being requested.
The complaint must state:
- Name, address, ID number, e-mail address and telephone number of the claimant.
- Commercial name, company name, address, NIF, email and telephone number of the company against which the complaint is made.
- Brief and clear description of the facts that are the object of the complaint.
- What is requested with the complaint.

In the event that your claim is not settled to your satisfaction, you may go to the ordinary courts or process your complaint through the website, which will provide a single point of access for out-of-court settlement free of charge.

This platform allows consumers and retailers to file complaints through an electronic form available in all EU languages, for all matters related to e-commerce or the provision of online services, in accordance with Regulation 524/2013 of the European Parliament and of the Council from May 21, 2013 and Directive 2013/11/EU of the European Parliament and of the Council on Alternative Dispute Resolution in Consumer Disputes.


The Website does not have the technical resources to identify and correct errors in the entry of your data, although it detects if a field, which is necessary to process the order, has not yet been filled in.


As mentioned above, the entire purchase and sale procedure, as well as the transmission of your personal data and the payment methods, are encrypted on a secure page using the SSL protocol. We guarantee the security of the Service in accordance with the current technological specifications. However, OIZZE SHOES, S.L. cannot guarantee the total security of the Service in the future. In any case, OIZZE SHOES, S.L. shall take the necessary corrective measures to correct any possible security breach as soon as possible. By accepting these Terms and Conditions, the customer agrees to notify OIZZE SHOES, S.L. immediately by email at of any situation that could lead to the false impersonation of a user.

By accepting these Terms and Conditions, the customer agrees to notify OIZZE SHOES, S.L. immediately by email at of any situation that could lead to the false impersonation of a user.


Oizze Shoes, S.L. reserves the right to modify these General Terms and Conditions of Purchase at any time. Orders that are already in progress shall not be affected by any modification.


Compliance by Oizze Shoes, S.L. with all or part of its obligations will be suspended in the event of unforeseeable circumstances or force majeure preventing or delaying said compliance. Such events include, but are not limited to: war, pandemics, riots, insurrection, social unrest, strikes of any kind and supply problems not attributable to Oizze Shoes, S.L.. Oizze Shoes, S.L. shall inform the customer of any such unforeseeable circumstances or force majeure. In the event that this suspension is extended beyond a period of one month, the customer shall then have the possibility of cancelling the order in progress and shall be reimbursed.


You can find further detailed information about our . Data Protection Policy.


These General Terms and Conditions of Purchase are subject to Spanish law.

For the resolution of any disputes that may arise from the activity of this online shop, the user and OIZZE SHOES, S.L. agree to submit to the judges and courts of Alicante (Spain), with express waiver of any other jurisdiction to which they may be entitled.


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