General Terms and Conditions

Last updated March 2021.

The present General Purchasing Conditions regulate the use of the ezzioshoes.com website (hereinafter "the website") of which Oizze Shoes, S.L. (hereinafter Oizze Shoes) is the owner.
OWNERSHIP

  • Name of the owner/manager: OIZZE SHOES, S.L. (hereinafter referred to as , "Oizze Shoes").
  • Address: Pol. Ind. Les Pederes. C/ Aparadoras, 13-B. 03610. Petrer. Alicante
  • Email: online@ezzioshoes.com
  • Telephone number: 966 95 23 84
  • NIF/CIF number: B-53426847
  • REGISTRATION DETAILS IN THE COMPANIES REGISTER: It is registered in the Companies Register of Alicante in volume 2306 Book 0 of Section 8, Page 89 Sheet A57452 Inscription 1.

Its commercial brands are Ezzio Shoes, Doralatina by Ezzio, Argenta by Ezzio and Dibia by Ezzio. The brands are dedicated to the sale of women's footwear handmade in Spain and accessories such as handbags.

The use of the services offered by the EzzioShoes.com shop implies the acceptance of the General Terms and Conditions of Purchase.

During the purchase process, these General Terms and Conditions of Purchase are set out and the customer knows, understands and accepts them by ticking the corresponding checkbox. This implies that the customer meets the necessary conditions, that he/she is of legal age and has sufficient capacity to acquire obligations arising from his/her actions through the Website and that he/she accepts the content of these conditions.

He/she also declares that all the information he/she provides to access the SERVICE, before and during its use, is true, complete and accurate.

These terms and conditions shall always be subject to the regulations in force at any given time, so that if any term or condition is modified by the applicable regulations (whether such modification is of a temporary or permanent nature), the customer shall have the rights conferred by the applicable regulations.

In the event of any conflict between the provisions of the applicable regulations and the provisions of these general terms and conditions, the provisions of the applicable regulations shall prevail.

These General Terms and Conditions of Purchase shall apply to the sale of all EzzioShoes.com products. This online shop is exclusively intended for customers over 18 years old. Likewise, Oizze Shoes reserves the right to delete a customer's access account if fraudulent, speculative or malicious acts are detected in the use of this service.

1.ORDER

Orders can be placed at www.ezzioshoes.com. This process is very simple and all that is required is to follow the instructions:

Shop -> Select product -> Select size and quantity -> Add to cart -> Buy -> Confirmation -> Payment -> Delivery details -> Checkout -> Checkout

The maximum number of items allowed per order is 4. If you wish to purchase more than four items, you must place as many orders as necessary.

If the customer has a promotional code, he/she can make use of it by entering it in the corresponding field. Promotional codes cannot be accumulated.

Before placing the order and paying, you will see a summary of the total price of the order, including VAT and shipping fees. The delivery address must be selected if there is more than one address.

Similarly, the form of payment will be selected from those offered by the system. Once the customer has read the contracting conditions, if he/she agrees with them, he/she may proceed to accept them by ticking the box provided for this purpose and click on the corresponding button to place the order and pay.

When the purchase process is successfully completed, the customer will receive a confirmation email with the reference number of his/her order and the summary of his/her purchase. This email should be reviewed and saved for future communications.

It is possible to cancel or modify data in an order: The customer can contact us at online@ezzioshoes.com and if we have not yet processed the order, we will change the data or cancel the order. If the order has already been processed for shipment, we will not be able to cancel it. The customer can change the delivery address with his/her order number (tracking number) by contacting the courier company directly.

2.PURCHASE LIMIT

For security purposes, purchases of more than €800 or more than 4 items per order cannot be placed.

3.SIGNING UP

In order to make a purchase, the customer must register as a customer, providing the data requested in the form provided for this purpose, which we will treat in accordance with the provisions of our Privacy Policy. The registration procedure is very simple. The following data must be completed:
- Name and Surname (or company name)
- E-mail
- Password that you will use to access MY ACCOUNT - Telephone
- Date of birth (optional)
- Complete delivery address (country, province, city, postcode, street, number, etc.)
- Tax Identification Number (optional)

In the event that the registration has been completed satisfactorily, we will send you a confirmation e-mail. Once registration has been completed, the customer will have access to their customer account (MY ACCOUNT), providing the system with your access codes (email and password, provided at the time of registration) in which you will be able to:
- Edit, complete and/or modify their personal details - Modify or add delivery addresses.
- Change the access password. - View the orders you have placed
- Delete your account. In this case, all information relating to your above activity on our Website will be lost.

4.PRICE

All our prices are given in Euros and include VAT for sales within the European Union.

The transaction may be exempt or not subject to VAT depending on the customer's country or the condition in which he operates. Therefore, in some cases the final price of the order may be different from the one shown.

For orders from the Canary Islands, Ceuta, Melilla and outside of Spain (country), the buyer shall bear all related fees and taxes in accordance with the legal provisions in force. For this kind of shipment, the declared value for customs duties shall be the amount of the invoice in euros. The amount of customs taxes varies in each country and these must be paid in cash on receipt of the shipment.

5.PAYMENT

Orders will be shipped after receipt and identification of payment.

Only Visa and MasterCard bank cards or Bizum are accepted for payment.

If the customer chooses to pay by bank card, he/she is guaranteeing that he/she has full authorization for the use of the card in the purchase process.

The card will be charged in real time through the bank's virtual POS, once the correctness of the data has been checked.
We will not store any of the card data.

When the order is processed, the card details are encrypted and transmitted in an absolutely secure manner, for the sole purpose of making the payment to the financial institution for the corresponding amount of the order placed.

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer agrees that the provider may obtain data for the purpose of authentication of access controls.

The cards will be subject to verifications and authorizations by the card issuer, but if the issuer does not authorize the payment, we cannot consider the purchase contract to be formalized.

6.INVOICE REQUEST

If the customer needs an invoice, he/she must indicate this during the purchase process in the corresponding box. Once the tax data has been filled in correctly, the invoice can be downloaded from your user profile. If you have not requested the invoice during the purchase process, you should contact online@ezzioshoes.com

The invoice will never arrive inside the order as we do not print more than necessary as part of our sustainability policy.

7.SHIPPING POLICY

Almost all our orders are ready between two and seven working days after purchase, as long as they are ordered before 16.00 h on that day. If the shipment must be delivered outside the peninsula or Spain, it may take a little longer. We do not ship on weekends or holidays.

Orders placed after 16:00 h, on weekends, or on national holidays in Spain, will be considered to have been placed on the next working day.

In times of promotions, new collection launches, summer, Christmas or sales, these times may be subject to variations, and the order could be delayed for an extra week. The maximum we can take during exceptional times such as holidays or other periods such as promotional periods, etc. is thirty days.

We comply with all the necessary measures to deal with COVID19 so that the shipment is safe.

If the order is not received by the addressee, then we will refund the amount of the order.

If the package could not be delivered because the customer was not at home at the time of delivery, the package will remain with the courier company for a short period of time. The customer can contact them indicating their tracking number to pick it up. The package will be there for a short period of time, after which it will be returned to our factory if the customer does not pick it up.

8.SHIPMENTS AND SHIPPING FEES.

Shipments are free for our customers with no minimum purchase and for shipments to Spain.
In the case of orders with delivery outside Spain (country), the shipping costs indicated during the purchase process will be applied, as the shipping costs for sales outside Spain are not free.

Taxes and customs duties for the Canary Islands, Ceuta and Melilla:
Shipments to the Canary Islands, Ceuta and Melilla are made to territories that are not part of the customs territory of the European Union, so that such shipments may also be subject to taxes and/or customs duties, and the recipient must assume the eventual import duties and taxes, which must be paid at the time the order is received.

Shipments to countries outside Spain:
Orders that are delivered to countries outside Spain (country) will be subject to shipping costs. The amount of these will be indicated in the purchase process.

Taxes and customs duties Customs Information: If you are ordering products to be delivered to a country outside the European Union, you may be obliged to pay import duties and taxes, which will be charged when the goods arrive at their destination.

If you want to consult the specific expenses of other countries, please, click here.

Any additional charges due to customs clearance will be your responsibility. Customs policies vary significantly from country to country so please check with the relevant customs office for more information.

Furthermore, when you place an order through the Website from a territory outside the European Union, you are legally considered an importer, and you must therefore comply with all applicable laws and regulations in the country in which you receive the product.

You are also advised that international shipments are subject to be inspected and opened by customs authorities.

9.RETURNS AND WITHDRAWALS

Exchange: exchange is considered the replacement of the same product in another color and / or size. We do not make exchanges, so if the customer wishes to change their purchase for another product of another size, color or model, you must make the return of the same, and a new purchase.

Return: due to a tare, defect, receipt of a wrong product or any other reason other than the above. For example: delivery of a different product than the one ordered or a different size than the one stated in the order or tare in the product.

Withdrawal: return originated only by customer's decision. For example: you do not like the way they fit, they are not comfortable or do not fit well or you regret the purchase.

In the case of returns and cancellations, we will not accept any product that is not correctly packaged and that has suffered damage caused by improper use of the product. The order must not have suffered any damage and must be perfectly packed in its original packaging. We recommend that the customer tries on the footwear, if possible, on a carpeted surface, so that the footwear cannot suffer any damage and we receive it in perfect condition. Any damage to the shoe will result in the return or withdrawal being refused.
The customer must request a return or withdrawal through their user account within the corresponding order. Once we accept the return or cancellation you will receive an email with our return or cancellation document that you must fill out correctly and insert inside the package. You can also download it here: returns and cancellation form.(www.ezzioshoes.com/formulariodedevolucionesydesestimiento )

If the customer does not have a printer, he/she can write down the information required in the form (name, address, email, telephone, order number, date of purchase, date of delivery, reference of the product to be returned, name of the product and reason for return or withdrawal) on a sheet of paper that he/she shall put inside the package.

We will send a courier to collect the customer’s package and will notify him/her by email of the likely date of collection. If he/she is not going to be at home, we will indicate a delivery point so that he/she can return the product.

In the case of domestic returns or cancellations, the courier company will be responsible for putting the shipping address on the outside of the package. In the case of international returns and refunds, it will be the customer who will receive a shipping label by email along with the returns and refunds form. This label must be printed and attached to the outside of the package. The returns and cancellations form will be left inside the package.

ORDERS DELIVERED IN SPAIN:
Returns and cancellations are free of charge for orders placed within Spain. Cancellations must be made within 30 calendar days of receipt of the order. For returns, you have 2 months from receipt of the order.
To change a model, the customer must request its return and make a new purchase.
The return or cancellation will be free for orders delivered in Spain (country) as long as they are made by the means that Oizze Shoes makes available to the customer. If the customer wishes to make a return with a different courier company, the corresponding costs will be borne by the customer.
If the customer wishes to make the return by their own means, the return should be sent to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante

WITHDRAWALS ON ORDERS DELIVERED OUTSIDE SPAIN:
For cancellations outside Spain, transport costs will be applied, which will be borne by the buyer. This amount will be deducted from the amount to be refunded. Cancellations must be made within 30 calendar days of receipt of the order. Exchanges are not allowed. If the customer wishes to change the product, he/she must cancel the order and buy it again.
The customer may cancel the order with the courier company of his/her choice or by requesting Oizze Shoes to arrange collection. If the customer wishes to send the cancellation by their own means, the package should be sent to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante.

RETURNS ON ORDERS DELIVERED OUTSIDE SPAIN:
The return will only be applied due to a defect, fault, receipt of an erroneous product or any other reason other than withdrawal (return originated solely by the customer's decision). In the event that there really exists a condition capable of motivating a return, this will be free of charge, with the sale and return shipping costs being paid for by Oizze Shoes, S.L.
For returns, you have 2 months from receipt of the order.
See the complaint and guarantee procedures in point 13 of these General Purchasing Conditions.
The return must be processed by the means of transport that Oizze Shoes, S.L. makes available to the customer. If the customer wishes to return the goods using a different courier company, the corresponding costs will be borne by the customer.
If the customer wishes to return the goods by his or her own means, the return should be sent to:
Oizze Shoes, SL.
Calle Aparadores, 13, B, 03610 Petrer, Alicante

10.CUSTOM OR TAILOR-MADE ORDERS

Custom or tailor-made items, which are not in stock in the online shop at the time, will be delivered within 5 weeks, as they require more time for the production process. These custom orders cannot be subject to withdrawal.

11.PRODUCT AVAILABILITY

In the event of supply problems or if there are no products in stock, the customer shall be informed as soon as possible and he/she shall be reimbursed for the price of the out-of-stock product(s). The refund shall be made through the same payment method used to pay for the product(s).

12.CUSTOMER SUPPORT

If you have any doubts, suggestions, queries or complaints about the online shop, you can contact the Customer Service Department by any of the following means:
Telephone: 966 95 23 84
Postal mail: Online Shop. Oizze Shoes, SL. Pol. Ind. Les Pederes. C/ Aparadoras, 13-B. 03610. Petrer. Alicante
Email: online@ezzioshoes.com

13.COMPLAINT PROCEDURES AND WARRANTY OF PURCHASED PRODUCTS

In the event of lack of conformity, in the event of error, defect or deterioration attributable to us, you may contact us by e-mail at online@ezzioshoes.com or by calling +34 966 95 23 84, within two months of becoming aware of the incident, giving us your details, the reference number of the purchase and the anomaly or defect detected.
Failure to comply with this deadline does not imply the loss of the corresponding right to compensation, but you will be liable for damages caused by the delay in communication (Art. 123.5 TRLGDCYU).

The warranty provided is that set out in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users. Oizze Shoes, S.L. shall be liable for any lack of conformity that becomes apparent within two years of delivery.

We also have official complaint forms available to consumers and users, which can be sent to the postal address.

You can request them by calling 966 95 23 84 or by email online@ezzioshoes.com.

The Oizze Shoes, S.L. Customer Support Service will deal with and respond to your complaint as soon as possible, and in any case within a maximum period of thirty working days.

Even if the customer does not have the official form, they can submit their complaint in any format and to any competent municipal or regional administration. All you need to do is write a written document setting out the details of the complainant and the person complained against, the facts and what is being requested.
The complaint must state:
- Name, address, ID number, e-mail address and telephone number of the complainant.
- Business name, company name, address, tax ID number, e-mail address and telephone number of the company against which the complaint is being made.
- Brief and clear description of the facts that are the subject of the complaint.
- What is being requested in the complaint.

In the event that your claim is not settled to your satisfaction, you may go to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a single point of access for out-of-court settlement free of charge.

This platform allows consumers and retailers to file complaints through an electronic form available in all EU languages, for all matters related to e-commerce or the provision of online services, in accordance with Regulation 524/2013 of the European Parliament and of the Council from May 21, 2013 and Directive 2013/11/EU of the European Parliament and of the Council on Alternative Dispute Resolution in Consumer Disputes.

14.TECHNICAL MEANS.

The Website does not have the technical resources to identify and correct errors in the entry of your data, although it detects if a field, which is necessary to process the order, has not yet been filled in.

15.SECURITY

As mentioned above, the entire purchase and sale procedure, as well as the transmission of your personal data and the payment methods, are encrypted on a secure page using the SSL protocol. We guarantee the security of the Service in accordance with the current technological specifications. However, OIZZE SHOES, S.L. cannot guarantee the total security of the Service in the future. In any case, OIZZE SHOES, S.L. shall take the necessary corrective measures to correct any possible security breach as soon as possible. By accepting these Terms and Conditions, the customer agrees to notify OIZZE SHOES, S.L. immediately by email at online@ezzioshoes.com of any situation that could lead to the false impersonation of a user.

By accepting these Terms and Conditions, the customer agrees to notify OIZZE SHOES, S.L. immediately by email at online@ezzioshoes.com of any situation that could lead to the false impersonation of a user.

16.MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF PURCHASE

Oizze Shoes, S.L. reserves the right to modify these General Terms and Conditions of Purchase at any time. Orders that are already in progress shall not be affected by any modification.

17.FORCE MAJEURE

Compliance by Oizze Shoes, S.L. with all or part of its obligations will be suspended in the event of unforeseeable circumstances or force majeure preventing or delaying said compliance. Such events include, but are not limited to: war, pandemics, riots, insurrection, social unrest, strikes of any kind and supply problems not attributable to Oizze Shoes, S.L.. Oizze Shoes, S.L. shall inform the customer of any such unforeseeable circumstances or force majeure. In the event that this suspension is extended beyond a period of one month, the customer shall then have the possibility of cancelling the order in progress and shall be reimbursed.

18.BASIC PRIVACY POLICY INFORMATION

You can find further detailed information about our . Data Protection Policy.

19.GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Purchase are subject to Spanish law.

For the resolution of any disputes that may arise from the activity of this online shop, the user and OIZZE SHOES, S.L. agree to submit to the judges and courts of Alicante (Spain), with express waiver of any other jurisdiction to which they may be entitled.

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